http://www.vaultconsulting.co.nz/home/ http://www.vaultconsulting.co.nz/customer-service-not-systems/#PageComment_23 I have experienced that before, its typical to office max and typical "no thinking" management. Much the security guard at the airport who wont break "protocol" with womens breast milk making the mother taste it, heryby contaminating it. Systems like this dont work. Totally agree with this post Thu, 20 Nov 2008 19:58:45 -0800 Tim de Jardine http://www.vaultconsulting.co.nz/customer-service-not-systems/#PageComment_23